RPA Technical Story: Our production BOT system went down
In this technical story, we will be answering the below questions and would understand the problem first before before jumping on the solution What was the issue ? . In the middle of BOT execution, we saw that system went down and later got disconnected from the server We could not take remote into this BOT runner system and therefore were forced to involve client IT server maintenance team. Server maintenance team performed a restart on the said system and remote connection was restored How this issue occurred ? BOT was executing VbScript on an bulky excel file (rows > 100k) extracted from an ERP system VbScript/Excel calculation caused CPU usage to reach 100% and maxing out of the system resources To prevent further damages, system went down and disconnected itself from server Note: We were unaware about the impact of high CPU usage on the BOT execution and on the system. Thanks to our client’s serve